If you can't fix a problem with a Ricoh machine, do not call the Help Desk for assistance. Contact Peter Thayer about a Ricoh machine issue and he will subsequently contact Ricoh directly for help. To ensure that no one attempts to use a machine that needs to be fixed, tape on 'Out of Order' card on it.
To clear paper jams, follow the instructions on the Ricoh machine display screen.
If a machine is in need of a toner cartridge replacement, do the following: